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Surveying is a good way to gain understanding about the internal working of your organization. The Malcolm Baldridge organization, provides free questionnaires that you can use. There are surveys for workers and surveys for leaders and are free to the public.

Employees need reassurance that their responses to the survey are anonymous and highly confidential. Surveys can be done in small groups or in a one-on-one setting. Keep the levels of employees grouped by job functions so that you can gain better understanding.